Return & Refund Policy

Last Updated: June 24, 2026

Thank you for shopping with Blue Dream. We take pride in carefully inspecting and packaging every item before it leaves our store!

All Sales Are Final

Due to the collectible, vintage, and limited availability nature of many of our products, all sales are final. We do not accept returns, exchanges, cancellations, or refunds.

Please review all product descriptions, photos, and specifications carefully before placing your order.

Damaged, Defective, or Incorrect Items

We want every customer to receive exactly what they ordered. If you receive an item that is defective upon arrival, or if we shipped the wrong item, please contact us within 7 days of delivery at:

bluedreamanc@gmail.com or (907)242-8377

To process a claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging, including any shipping damage

Failure to provide requested documentation may result in denial of the claim.

Resolution of Claims

Upon review and verification of the claim, Blue Dream may, at its sole discretion:

• Send a replacement item (if available)
• Provide store credit
• Issue a partial or full refund
• Offer another reasonable resolution

We reserve the right to determine the appropriate remedy based on the circumstances of each claim.

Shipping Issues

Blue Dream is not responsible for:

• Delays caused by shipping carriers
• Incorrect addresses provided by customers
• Packages marked as delivered by the carrier
• Damage to package/item due to mishandling
• Delays caused by shipping carriers
• Theft or loss occurring after delivery
  

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

Vintage and Collectible Merchandise

Many items sold by Blue Dream are vintage, pre-owned, collectible, or no longer in production. Minor wear, shelf wear, package imperfections, aging, discoloration, manufacturing variations, and other cosmetic characteristics may be present and are considered part of the item's condition. Such characteristics do not qualify as 'damage', defects, or grounds for refund.

Chargebacks and Disputes

Customers agree to contact Blue Dream first to allow us an opportunity to resolve any concerns before initiating a chargeback or payment dispute.

Fraudulent chargebacks will be challenged with supporting documentation, including order records, shipping confirmations, tracking information, and correspondence.

Contact Us

For questions regarding an order or to report a damaged, defective, or incorrect item, please contact us promptly with your order information and supporting photographs.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.